Shipping policy
Order Processing & Dispatch
We prepare and dispatch all customer orders within 1–3 business days after payment confirmation. Our efficient order fulfillment process reduces waiting time significantly, ensuring customers receive their fresh seafood items in good condition and in a timely manner.
International Shipping & Delivery Time
Our standard international delivery service typically takes 7–14 days to reach most global destinations. Delivery times are estimated and may vary slightly depending on destination locations and local customs clearance efficiency. You can select the rush shipping option at checkout if you need faster expedited delivery.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and exact shipping destination. The precise shipping cost is clearly displayed on the checkout page prior to payment, with absolutely no hidden fees or undisclosed extra charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All related fees and taxes are the sole responsibility of the order recipient. We strongly recommend checking your local import regulations before placing an order to avoid unexpected additional expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, effectively preventing damage and leakage while preserving product freshness throughout the entire transit process. Optional shipping insurance is available at checkout for high-value orders to provide extra protection and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: service@dorizone.shop or phone: +64 22 184 9302.
Thank you for choosing DONALD RILEY! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.